Returns & Right of Desist Policy

Library of Alexandria Returns and Right of Desist Policy

Welcome to Library of Alexandria. Your satisfaction with our clothing is our priority. If for any reason you need to return an item, we are here to assist you. We understand that returns and exchanges can sometimes be a complex process, and we aim to make it as smooth and transparent as possible.

Return Policy

Return Window: You have the right to revoke your order and return items within 7 days of receipt. This period allows you ample time to decide if the purchase meets your expectations.

Return Conditions: To be eligible for a return, items must adhere to the following conditions:

  • Items must be unused, unwashed, unironed, and in the same condition as delivered.
  • All tags must be attached, and the items should be returned in their original packaging.
  • Refunds are not available for preordered items, as these are specially ordered based on customer requests.

Return Process: Initiating a return involves several steps to ensure that the process is handled efficiently:

  1. Download and Complete Return Form: Start by downloading our return form from our website. Fill out the form with all the necessary details, including your order number, items being returned, and the reason for return.
  2. Prepare Your Package: Include the completed return form inside your return package. Ensure that the items are securely packed to avoid any damage during transit.
  3. Contact Us for Return Address: As the return address may vary based on your location, please contact us to receive the appropriate return address. This step ensures that your return is directed to the correct fulfillment center.

Proof of Return: It is crucial to obtain and retain proof of return, such as a receipt or tracking number, to confirm that the return shipment has been sent. This proof will be necessary if there are any issues with the return process.

Refund Process: Once we receive your returned item, the refund process will be initiated. Refunds are processed using the same method of payment as the original purchase. Typically, it takes around a week for the entire process to be completed once the returned item is received and inspected. You will receive a confirmation email once the refund has been processed.

Information for Returns

Contact for Returns: If you have any questions or need assistance with your return, please do not hesitate to reach out to us. Our support team is available to help you through the process. Contact us via:

Shipping Costs: Library of Alexandria does not cover shipping costs for returns. This policy includes both the initial return shipment and any costs for sending rejected items back to the customer. We recommend using a traceable shipping method to ensure that your return reaches us safely.

Returns in Quito: For items delivered in person within Quito, we offer a more convenient return process:

  • Cost Coverage: Library of Alexandria will cover the return shipping costs for items delivered in Quito. This policy applies only to in-person deliveries within the city.
  • Coordination: If you need to return an item delivered in Quito, please contact us to arrange for package pickup. We will coordinate the return and assume all costs associated with the process.

Defective Items

If your item is found to be defective upon delivery, please contact us immediately. We will handle these cases individually, ensuring that you receive the necessary support. Depending on the nature of the defect, we may cover the return shipping costs and offer a replacement or refund.

Worn or Washed Items

Items that are returned worn, washed, or in a condition different from how they were delivered will not be eligible for a refund. If you wish to have such items sent back to you, Library of Alexandria will not cover the shipping costs for returning these items to the customer.

Right of Desist

Exercise Right of Desist: To exercise your right of desist, please follow the steps outlined below:

  1. Complete Return Form: Fill out the return form with all necessary details, including your order number, items being returned, and the reason for the return or desist.
  2. Contact Information: Use the same contact points for returns to notify us of your decision to desist:

We will guide you through the process and provide you with the necessary instructions for returning the items.

We hope this comprehensive policy ensures a smooth and transparent return experience for our customers. If you have any questions or need further assistance, please do not hesitate to contact us. Our team is here to support you every step of the way.