Terms & Conditions
Terms and Conditions
Library of Alexandria Terms and Conditions
1. Applicability
1.1 Scope of Terms: These General Terms and Conditions (hereinafter "Terms") apply to all commercial transactions conducted through www.loa.clothing, operated by Library of Alexandria, based in Quito, Ecuador. These terms govern all commercial relationships between Library of Alexandria and our customers (hereinafter "Customers").
1.2 Definition of Customer: In these Terms, a "Customer" is defined as any natural or legal person who conducts a transaction with Library of Alexandria that is not linked to their autonomous commercial or professional activity. Conversely, an "Entrepreneur" refers to a natural or legal person acting in the exercise of their autonomous commercial or professional activity when conducting a transaction with us.
1.3 Acceptance of Terms: By placing an order through www.loa.clothing, the Customer accepts these Terms and Conditions. Library of Alexandria reserves the right to modify these Terms at any time. Updated versions of the Terms will be published on our website and will be applicable from the date of publication.
1.4 Supplementary Agreements: Any supplementary agreements require written confirmation from Library of Alexandria. This also applies to the waiver of this written form requirement.
1.5 Data Protection: In relation to the collection, use, and processing of Customers' personal data, Library of Alexandria complies with applicable data protection laws, particularly the Organic Law on Personal Data Protection of Ecuador, and is governed by our Privacy Policy published on loa.clothing.
2. Company Identification and Contract Formation
2.1 Identification of Library of Alexandria: The contractual relationship is established with:
Company Name: Library of Alexandria
Address: Quito, Ecuador
Email: support@loa.clothing
Website: loa.clothing
Library of Alexandria is a company registered and operating under the laws of the Republic of Ecuador, dedicated to the sale of clothing and related accessories.
2.2 Contract Formation:
2.2.1. Website Purchase Process: The presentation of products on our website loa.clothing does not constitute a legally binding offer, but rather an online catalog or an invitation to treat. By clicking on the [e.g., "Buy" or "Confirm Order"] button, the customer places a binding order for the products listed on the order page.
2.2.2. Order Confirmation: The confirmation of receipt of the order follows immediately after the order is placed and does not constitute acceptance of the contract. We can accept your order by sending an acceptance declaration via email or by delivering the goods within a reasonable time.
2.2.3. Contract Language: The language available for the conclusion of the contract is Spanish. The entire purchase process and communication will be conducted in this language.
2.2.4. Transaction Record: The contract text (order details and Terms) is securely stored and sent via email along with the order details. The current Terms and Conditions can always be viewed and downloaded from the website.
3. Contract Formalization Procedure Through loa.clothing
3.1 Purchase Process:
3.1.1. Product Selection: Customers can select products from our online catalog and collect them in a so-called "shopping cart" using the corresponding button (e.g., "Add to Cart").
3.1.2. Order Review and Submission: By opening the "shopping cart," customers can review and modify the selected products. By clicking the final purchase button (e.g., "Place Order"), customers submit a firm purchase request for the items in the cart.
3.1.3. Order Receipt Confirmation: After placing the order, customers will receive an email confirming that we have received their order (receipt confirmation). This confirmation does not represent acceptance of the order; it merely serves to inform the customer that we have received the order.
3.2 Order Acceptance:
3.2.1. Contract Formation: A binding contract is only formalized when Library of Alexandria sends a separate acceptance declaration via email or dispatches the products within a reasonable time.
3.2.2. Reservation of Acceptance: We reserve the right not to accept the order. This decision is at our discretion. If we do not process your order, we will inform you immediately.
3.3 Order Information:
3.3.1. Order Documentation: We recommend customers print or save a copy of the order and the Terms and Conditions at the time of the order. The order information will also be included in the receipt confirmation but may not be available online later.
3.3.2. Information Errors: If the customer notices that the contact or order details are incorrect, they must contact us immediately via email to correct the information.
4. Right of Withdrawal for Consumers
4.1 Scope and Conditions of Withdrawal: As a consumer, you have the right to withdraw from this contract within five days of receiving the goods, provided that the goods are returned in the same condition in which they were delivered.
4.2 Procedure for Returning Goods: To exercise your right of withdrawal, you must inform us at Library of Alexandria, [your address in Quito, Ecuador], Email: support@loa.clothing, through a clear declaration (e.g., a letter sent by mail, fax, or email) of your decision to withdraw from the contract. You must return or deliver the goods to us without undue delay and, in any case, no later than five days from the day you inform us of your withdrawal from this contract.
4.3 Condition of Goods and Return Costs: The goods must be returned in the same condition as received. If, upon receipt of the return, it is determined that the goods are not in their original state or show signs of excessive use, the goods will be returned to the customer, who will be responsible for the shipping costs associated with this return. The customer will also bear the direct costs of returning the original goods.
4.4 Refunds: In the case of a valid withdrawal, we will refund the total cost of the item we have received from you. However, original delivery costs will not be refunded. The refund will be made without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract.
To process the refund, we will use bank transfer, PayPhone, or PayPal. No additional fees will be charged apart from those deducted by the payment method chosen by the customer.
5. Specific Details of Pricing and Shipping Policy
5.1 Product Pricing: At Library of Alexandria, we are committed to offering clear and transparent pricing. The prices shown on our website loa.clothing are final and do not include Value Added Tax (VAT), as we do not charge it. These prices reflect the total cost of the product before adding shipping costs.
5.2 Shipping Cost Policy: Shipping costs are calculated based on the destination, weight, and type of shipping chosen (standard or low CO2 emission).
For a detailed and updated list of shipping costs, please visit our Shipping Policy at [link to the shipping policy section].
5.3 Additional Costs for International Shipments: For international shipments, please note that additional costs such as customs duties, taxes, and other fees may apply, which are the responsibility of the customer and are not included in our prices or shipping costs.
5.4 Payment Methods: We offer several payment methods for your convenience, including credit cards, PayPal, and other online payment options. All available payment methods will be presented during the purchase process.
6. Delivery Terms and Conditions
6.1 Delivery Procedure: At Library of Alexandria, we strive to ensure that your order arrives safely and on time. The specific details of our delivery process are as follows:
6.1.1. Order Confirmation and Shipping Preparation: Once your order is confirmed, we will prepare your items for shipment. You will receive a notification when your order is ready to be shipped.
6.1.2. Shipping Partners: We collaborate with reliable carriers, including Tramaco for domestic deliveries and UPS for international shipments, to ensure efficient delivery.
6.1.3. Estimated Delivery Times: The delivery times vary depending on the destination:
- Ecuador: 3-5 business days.
- International: 7-12 business days or more, depending on the destination and shipping method chosen.
6.1.4. Order Tracking: We provide order tracking details, allowing you to monitor the status of your shipment in real-time. This ensures transparency and helps you anticipate the arrival of your order.
6.2 Address Changes: It is the customer's responsibility to ensure that the provided delivery address is accurate and complete. If you need to change the delivery address after placing an order, please contact us as soon as possible. However, we cannot guarantee the modification of the address if the order has already been processed or shipped.
6.3 Delivery Failures: In cases where the shipment cannot be delivered due to circumstances beyond our control (e.g., incorrect address provided by the customer, recipient's absence, etc.), the customer will be responsible for any additional costs incurred for reshipping or returning the order.
6.4 Order Receipt: Upon receiving your order, please verify that the delivered products match your order and that there are no visible damages. In case of any discrepancies or damages, please contact us immediately.
7. Payment Terms and Methods
7.1 Available Payment Options: At Library of Alexandria, we strive to offer convenient and secure payment options for our customers. The available payment methods include:
- Credit and Debit Cards: Accepted through PayPhone.
- Direct Bank Transfers.
7.2 Payment Security: The security of your transactions is a priority for us. All payments made on our website loa.clothing are processed through secure and encrypted systems. PayPhone and our bank transfer methods comply with security and data privacy regulations to ensure the protection of your financial information.
7.3 Payment Processing:
7.3.1. Payment Confirmation: After completing your payment, you will receive a confirmation email. This confirmation indicates that we have received your payment and are processing your order.
7.3.2. Payment Delays or Issues: In case of payment delays or issues, please contact us at support@loa.clothing for assistance. It is important to ensure that the provided payment details are correct to avoid delays in processing your order.
7.3.3. Billing: A detailed invoice will be provided with your order or sent electronically. This invoice serves as proof of purchase.
7.4 Pricing Policy: The prices of our products are clearly indicated on our website and are final, subject to availability and changes without prior notice. Shipping costs will be calculated and displayed during the purchase process.
8. Ownership Conditions
8.1 Reservation of Ownership: The goods supplied by Library of Alexandria will remain the property of Library of Alexandria until full payment of all charges related to the transaction, including shipping costs and any other additional charges, has been received.
8.2 Handling of Goods Under Ownership Reservation: Until the ownership of the goods is transferred to the customer, the customer agrees to handle the products with due care. Any damage or loss of the products under ownership reservation must be reported to Library of Alexandria immediately.
8.3 Prohibition of Disposal: Until full payment is completed, the sale, transfer, modification, pledging, or delivery of the goods to third parties is prohibited without the explicit written consent of Library of Alexandria.
8.4 Rights in Case of Customer's Breach of Contract: In case of a breach by the customer, such as non-payment of the purchase price, Library of Alexandria reserves the right to terminate the contract and demand the return of the goods under ownership reservation.
9. Customer Obligations and Responsibilities
9.1 Accuracy of Information: Customers are responsible for providing accurate and complete information during the order process. Library of Alexandria is not liable for any issues arising from incorrect or incomplete information provided by the customer.
9.2 Compliance with Terms: By using our services and placing orders, customers agree to comply with these Terms and Conditions. Any violation of these terms may result in the suspension or termination of the customer's account and services.
9.3 Communication: Customers are responsible for maintaining up-to-date contact information and regularly checking for communications from Library of Alexandria. Important notifications regarding orders and services will be sent via email or other provided contact methods.
10. Liability and Warranties
10.1 Product Warranties: Library of Alexandria ensures that all products sold are free from defects and conform to the specifications provided. In the event of a defect or non-conformity, customers must notify us immediately to arrange for a return or replacement.
10.2 Limitation of Liability: To the fullest extent permitted by law, Library of Alexandria's liability for any claim arising from the use of our services or products is limited to the amount paid by the customer for the product or service in question. We are not liable for any indirect, incidental, or consequential damages.
10.3 Force Majeure: Library of Alexandria is not liable for any failure to perform its obligations under these Terms and Conditions due to events beyond our control, including but not limited to natural disasters, acts of war, strikes, and other unforeseeable circumstances.
11. Governing Law and Dispute Resolution
11.1 Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ecuador. Any disputes arising from or related to these terms shall be subject to the jurisdiction of the courts of Quito, Ecuador.
11.2 Dispute Resolution: In the event of a dispute, the parties shall first attempt to resolve the issue through amicable negotiations. If the dispute cannot be resolved through negotiation, it will be submitted to mediation or arbitration as agreed by the parties.
12. Changes and Updates to Terms
12.1 Right to Modify Terms: Library of Alexandria reserves the right to modify these Terms and Conditions at any time. Updated versions will be published on our website and will apply from the date of publication.
12.2 Notification of Changes: Significant changes to these terms will be communicated to customers through our website or other appropriate channels. Continued use of our services after the changes take effect constitutes acceptance of the revised terms.
13. Contact Information
13.1 Customer Support: For any questions, concerns, or support requests, customers can contact us via the following methods:
Email: support@loa.clothing
Address: Quito, Ecuador
We strive to respond to all inquiries promptly and provide the necessary assistance.
13.2 Feedback and Suggestions: We welcome feedback and suggestions to improve our services. Please feel free to reach out to us with any comments or ideas.