Shipping Policies

Shipping Policies

Library of Alexandria Shipping Policy

Welcome to the Library of Alexandria Shipping Policy. We offer carefully selected shipping options to meet your needs, ensuring efficient and environmentally responsible delivery.

General Information

At Library of Alexandria, we strive to provide efficient and environmentally conscious shipping options for our customers. We now ship to over 220 countries, and we've divided each country into seven different zones to streamline our shipping process. Depending on the weight of your package and the destination country, shipping rates will vary.

Domestic Shipping (Ecuador)

  • Carriers Used: Tramaco
  • Available Shipping Methods:
    • Low CO2 Emission (under 1.00 kg): $11.86
    • Standard (under 1.00 kg): $6.87
    • Low CO2 Emission (2.00 kg or more): $14.86
    • Standard (2.00 kg or more): $10.53
  • Delivery Timeframe: 3-5 business days
  • Handling Time: 1-2 business days
  • Tracking Orders: Customers will receive tracking information via email once the order is shipped.

International Shipping

  • Carriers Used: UPS
  • Available Shipping Methods:
    • Low CO2 Emission (varies by weight and zone)
    • Standard (varies by weight and zone)
  • Delivery Timeframe: 7-12 business days
  • Handling Time: 1-3 business days
  • Tracking Orders: Customers will receive tracking information via email once the order is shipped.
  • Customs and Import Duties: UPS will notify customers of any import duties or taxes. Customers are responsible for paying these fees.

Packaging and Handling

  • Packaging Standards: We use standard packaging materials that ensure the safety and integrity of your clothing items during transit. Currently, we do not offer eco-friendly packaging options.
  • Handling Procedures: Orders are processed and shipped within 1-2 business days for domestic orders and 1-3 business days for international orders.

Customer Support

  • Contact Information: For any shipping-related inquiries, customers can reach us via Instagram (@loavestments) or email (support@loa.clothing).
  • Support Availability: Our customer support team is available to assist you in English and Spanish.

Returns and Exchanges

  • Return Shipping: Customers are responsible for any costs associated with returning items. Please contact our support team for return instructions.
  • Exchange Procedures: Customers are responsible for any costs associated with exchanging items. Please contact our support team for exchange instructions.

Lost or Damaged Items

  • Reporting Lost or Damaged Shipments: If your order is lost or damaged during transit, please contact our support team immediately.
  • Resolution Process: We will work with you to resolve the issue, which may include replacing the item or providing a refund.

We hope this comprehensive policy ensures a smooth and transparent shipping experience for our customers. If you have any questions or need further assistance, please do not hesitate to contact us.